Automation
MSP Reporting Automation: The $5,250/Month Problem Most MSPs Ignore
MSP reporting automation cuts a $5,250/month labor cost to $800. Here is the real math, the tool comparison, and how to get there.
Read article →SuperOps is a capable unified PSA/RMM platform. Its reporting module was built for internal ops visibility, not for delivering branded monthly PDFs to business owners. Clients who never see the work you do gradually stop valuing it, and MSPs lose 10 to 12 percent of their client base every year because of exactly that. Roviret pulls your SuperOps data each month and delivers a formatted, plain-English report to every client automatically, so your work stays visible and clients have a reason to stay.
SuperOps has built an impressive unified platform. Ticket management, device monitoring, billing, and project tracking are all in one place. The internal reporting keeps your team informed. But your clients are not your team. A business owner does not log into SuperOps to review their monthly IT summary. When they have no monthly report, they have no record of what you delivered. One bad incident feels larger than twelve months of solid work nobody documented, and renewal conversations start from doubt rather than evidence. MSPs lose 10 to 12 percent of their client base every year to that visibility gap.
Roviret closes that gap without touching your SuperOps setup. One retained $3,000/month client covers 3.75 years of Roviret at $800/month. Making work visible is a straightforward retention investment.
Get My Free Sample Report →SuperOps internal reporting keeps your team informed. It does not deliver polished, branded monthly PDFs to every client without manual work from your side.
| SuperOps native reporting | Roviret | |
|---|---|---|
| Client-facing branded PDF reports | No | Yes |
| Automated monthly delivery | No | Yes |
| Plain-English executive summary | No - raw data | Yes |
| Report template maintenance | Your team | Included in retainer |
| Works alongside existing SuperOps setup | N/A | Yes - read-only |
| Fixed monthly cost | Developer time varies | $800/month flat |
SuperOps captures every ticket, every SLA result, every resolved issue. None of that reaches your client in a readable format unless someone on your team assembles and sends it. The work is invisible unless you make it visible.
At 2+ hours per client per month, a 20-client roster means over 40 hours of reporting labor. Roviret's $800/month flat rate does not increase as you add clients. The cost stays constant while your roster grows.
Roviret connects to SuperOps via read-only API access. No platform migration, no workflow disruption, no new tools for your team to learn. Your SuperOps instance operates exactly as it does today.
We connect via the SuperOps PSA API using read-only credentials. An NDA is signed before access is granted. We pull service desk metrics, SLA data, response times, resolution times, and project tracking. We cannot touch tickets, billing, devices, or any other record in your instance.
We build your PDF report template with your logo, brand colors, and data mapping across client accounts. Every report looks like it came from your company. Client account types are mapped separately so each client receives the metrics that matter to their specific business context.
Reports pull from SuperOps at month-end and go out on your fixed schedule. No one on your team exports data, formats a spreadsheet, or maintains a template. When SuperOps ships an API update, we handle the reconnection without you filing a ticket.
Want more detail? Read our full guide to MSP reporting automation.
Tell us your PSA and RMM. We build a fully formatted sample in 48 hours showing the weekly digest and monthly report your clients would receive. No cost. No disruption to your SuperOps setup.
Yes. Roviret integrates with SuperOps PSA via a read-only API connection. We pull ticket volume, SLA adherence, response times, resolution times, and project tracking milestones to build branded monthly client reports. No middleware is required and no changes to your SuperOps setup are needed.
Roviret pulls service desk metrics including ticket volume, SLA adherence, response times, and resolution times from SuperOps PSA, along with project tracking milestones and any RMM data from your connected NinjaRMM, Datto RMM, or N-able instance. During setup, we map the fields that matter most to each of your client account types.
No. Roviret sits alongside your SuperOps instance using read-only API access. SuperOps stays exactly where it is. You keep using it for ticketing, device management, and internal operations. Roviret handles the client-facing reporting layer that SuperOps does not cover. There is no migration, no disruption, and no new platform for your team to learn.
Roviret costs $1,500 one-time for setup, covering the API connection to SuperOps, data mapping across your client roster, and your branded PDF template build. Ongoing service is $800 per month flat for your entire client roster with no per-client fees. A free sample report built from your SuperOps data is available in 48 hours with no system access required to get started.
If the sample looks right, we scope the full setup. The $1,500 one-time setup fee covers the API connection to SuperOps, data mapping across your client roster, and your branded template build, typically completed in 30 days. After that, reports run automatically every month for $800/month flat. No per-client fees, no long-term contract required. If the sample does not look right, there is no further obligation.