If you are searching for an IT Glue alternative for client reporting, Roviret solves the other documentation problem. IT Glue stores runbooks, credentials, and network diagrams for your technicians. That documentation is invisible to your clients. MSPs lose 10 to 12 percent of their client base every year because clients stop seeing the value of the service. Roviret takes data from your PSA and RMM and delivers a branded monthly report to each client automatically, so your work is visible and clients have a reason to stay.
Every IT Glue alternative - Hudu, Confluence, IT Portal - stores knowledge for your team: runbooks, credentials, and network maps. That documentation lives inside your stack, read by technicians, invisible to every client you serve. That invisibility is a retention problem. Clients who do not see the work being done on their behalf gradually lose confidence in its value. MSPs lose 10 to 12 percent of their client base every year, and most of those clients leave not because the service failed but because they stopped seeing it. Clients need a clear monthly record of tickets resolved, SLAs met, threats blocked, and patches applied, written in plain English and delivered on a fixed schedule. No documentation tool does this. Roviret does.
Get My Free Sample Report →There is no overlap. They solve different problems for different audiences.
| IT Glue / Hudu | Roviret | |
|---|---|---|
| Internal runbooks and SOPs | Yes | No |
| Password and credential management | Yes | No |
| Network diagrams and asset documentation | Yes | No |
| Client-facing monthly reports | No | Yes |
| PSA data pull (tickets, SLAs, time logged) | No | Yes |
| Executive summary in plain English | No | Yes |
| Automated delivery to each client | No | Yes |
| Branded to your MSP | No | Yes |
Clients do not cancel because your runbooks are outdated. They cancel because they do not see the value. When the renewal conversation arrives, they are weighing your invoice against a vague memory of the last twelve months. A monthly report changes that - not because it dresses up mediocre service, but because it makes good service visible. Your team's documentation tool will not do this; it was built for a different job entirely.
If you are looking for internal documentation software to replace IT Glue, the most commonly considered alternatives are Hudu (flat-rate pricing, built for MSPs, popular since the Kaseya acquisition), Confluence (flexible wiki-style, requires configuration for an MSP workflow), and IT Portal (lighter feature set, client-facing portal). None of them send monthly client reports. If you came here looking for IT Glue alternatives, Roviret is not in that category - it belongs in your stack alongside whichever documentation tool you choose.
We connect to your PSA (ConnectWise Manage, Autotask, or Halo) and RMM (NinjaRMM, Datto RMM, or N-able) via read-only API after signing an NDA. This takes 3 to 5 days and requires nothing from your team beyond sharing credentials once.
We build your branded report template - your logo, your colors, your client data mapped correctly. Every report reads like it came from your company, not a third-party service.
Reports go out automatically every month - you review before delivery or we send directly to clients. Nobody on your team touches a spreadsheet, and ongoing maintenance is included.
Tell us your PSA and RMM. We build a fully formatted sample in 48 hours showing the weekly digest and monthly report your clients would receive. No system access needed. No cost.
No. IT Glue stores runbooks, credentials, network diagrams, and environment documentation for your technicians. Roviret takes data from your PSA and RMM and turns it into a branded monthly report your clients receive every month. Different tools, different jobs. If you are switching away from IT Glue because of Kaseya pricing, Hudu is the most commonly recommended alternative. Roviret belongs alongside whichever documentation tool you choose.
PSA: ConnectWise Manage, Autotask, and Halo PSA. RMM: NinjaRMM, Datto RMM, and N-able. All connections are read-only - we sign an NDA before any access and cannot modify anything in your systems. If your platform is not on this list, get in touch and we will tell you directly whether it is in scope.
The Reports tier delivers weekly digest emails to every client, a branded monthly PDF with four sections (executive summary, service desk performance, security and compliance, backup and continuity), a 3-line executive email to the CEO or CFO, business impact translated to dollars, peer benchmarks, and a QBR deck each quarter. The Reports + Retention tier adds engagement tracking, monthly CSAT pulse surveys, a client health dashboard with churn risk scores, upsell signal detection, and renewal prep packages. Reports are branded to your MSP and pull real data specific to each client's account.
A one-time setup fee of $1,500 covers API connections, data mapping, and your branded template build. After that, $800/month flat covers your entire client roster - no per-client fees, no seat pricing. If you add clients, the price does not change. The free sample has no cost and requires no system access.