MSPs lose 10-12% of clients every year. Most don't leave because the service failed — they leave because they stopped believing it was working. Roviret sends every client a branded monthly report showing exactly what you did for them. When clients see the work, they stay.
You patched 47 vulnerabilities. Kept their systems at 99.9% uptime. Resolved tickets in under an hour. Your clients didn't notice any of it — because nothing went wrong. And when nothing goes wrong, clients stop seeing the value. When renewal comes, all they remember is the one outage that lasted four hours.
MSPs lose 10-12% of clients every year. The data is consistent: most clients don't leave because the service failed. They leave because they stopped believing it was working — because nobody showed them proof. The information exists in your tools. It just never reaches your clients.
"We lost a client we'd had for six years. No complaints, no incidents. At renewal they said they weren't sure what they were paying for."— MSP owner, Austin TX
Roviret pulls that data from ConnectWise, Autotask, NinjaRMM, Datto, and every tool in your stack, and sends every client a branded monthly report showing exactly what you did for them. Not a dashboard they log into. A document that lands in their inbox.
See what your clients would receive →Read-only API keys to ConnectWise, Autotask, or Halo PSA, and to NinjaRMM, Datto, or N-able. We cannot modify anything in your systems. NDA signed before any access. This step takes 3 to 5 days and requires nothing from your team beyond sharing the API credentials.
Your logo. Your color palette. Your language. Clients receive a professional document from their MSP, not a generic output from a third-party tool. We also learn which metrics matter most to each account type so every report feels tailored, not templated.
On your schedule, the system pulls the month's data, writes the narrative, and produces a formatted PDF for every client. You review and send, or we send directly. Either way, nobody on your team touches a spreadsheet.
APIs change. You add clients. PSA versions update. Any of these normally breaks a reporting workflow. With Roviret, maintenance is included in the monthly retainer. We monitor continuously and fix issues before they affect report delivery.
Roviret runs a client-facing communication layer that makes your work visible every week and every month — and an MSP intelligence layer that tells you which clients are at risk before they decide to leave.
A lightweight email every week: tickets resolved, alerts handled, one key metric. Clients hear from you consistently without your team doing anything. The gap between incidents stops feeling like silence.
The full PDF: executive summary, service desk performance, security and compliance, backup and continuity. Written in plain English, branded to your company, delivered on a fixed schedule to every client on your roster.
A 3-line email to the CEO or CFO with the month's top three numbers. Decision-makers don't open PDFs. This is what they actually read — and what they reference when renewal comes up.
Every report translates technical metrics into money. "47 patches applied. Estimated downtime prevented: 4.2 hours. At your industry average of $5,400 per hour, that's $22,700 in prevented losses this month." Clients stop asking what they're paying for.
How the client's metrics compare to similar businesses. "Your SLA response time of 1.8 hours is 58% better than industry average." Good work looks measurably better in context — before a competitor gets to make the comparison for you.
A pre-built presentation deck the MSP can walk into the quarterly review with. No prep, no slide building. The data is already formatted, the talking points are already written. Just present.
Know which clients opened their report and which didn't. Clients who haven't opened the last two reports are flagged as at-risk. You find out before they call to cancel, not after.
A one-question survey sent with each report. Tracks satisfaction over time per client. A client going from 5 to 3 to 2 triggers an alert. You get early warning. They get a proactive call. Churn doesn't happen.
One screen showing every client's churn risk score: engagement rate, sentiment trend, days to contract renewal, ticket volume change. Monday morning starts here instead of with gut feel.
When a client's backup storage hits 87% capacity or their ticket volume is up 45% month-over-month, Roviret flags it as an expansion opportunity. Revenue your team would have missed surfaces automatically.
90 days before contract end, a year-in-review PDF is auto-generated: best metrics, biggest wins, threats prevented. Walk into the renewal conversation with data instead of hoping the client remembers a good year.
When an RMM alert fires, Roviret auto-drafts a client-facing status message. The MSP reviews and sends in one click. Clients feel informed during incidents instead of left in silence — which is the second biggest cause of churn after invisible service.
Select your client count. See exactly what you would pay.
More than 60 clients? Custom pricing, same service. We scope based on your roster size, stack complexity, and delivery requirements.
No long-term contracts. Month-to-month after the initial 2-month onboarding period. 88% of clients start on Reports and move to Reports + Retention within six months.
ConnectWise Manage, Autotask, and Halo PSA on the PSA side. NinjaRMM, Datto RMM, and N-able on the RMM side. These cover the majority of the US MSP market. If you're on a different stack, get in touch. We evaluate new integrations based on demand.
Read-only API keys scoped to the minimum data required for reporting. We cannot create, modify, or delete anything in your PSA or RMM. Keys are stored encrypted. We sign an NDA before any access is granted. Most MSPs are up and running within a week of sharing credentials.
You tell us your PSA and RMM. We build a fully formatted sample report using anonymized data from a similar-sized MSP, branded to your company, written in plain English. No access to your systems needed. Takes 48 hours. If you like it, we scope the full setup. If not, you keep the sample.
30 days from signed contract to first live reports. Week 1: API connections and data mapping. Weeks 2 and 3: template build and review. Week 4: live run on your actual data, your feedback, final adjustments. Reports go out in week 5.
We monitor all integrations continuously. When an API changes or a report fails to generate, we catch and fix it before your delivery window. You don't track API changes or debug broken connections. That's what the monthly retainer covers.
No. Month-to-month after the initial 2-month onboarding period. We're confident you'll stay because reports go out correctly every month without your team lifting a finger. But there's nothing keeping you if that changes.
Those platforms give your team a tool to build reports. You still configure dashboards, map data, and manage the platform as your stack changes. Roviret is a service that delivers the full client communication layer: weekly digests, monthly reports, executive email summaries, QBR decks, and business impact translation — plus the intelligence layer that tracks engagement, CSAT, and churn risk. The hours your team spends on reporting aren't saved by buying better software. They're saved by outsourcing the work entirely.
Every report and digest Roviret sends includes tracking that tells you whether the client opened it and when. You get a weekly summary showing which clients are engaging and which aren't. Clients who haven't opened their last two reports are flagged as at-risk in your client health dashboard so you can reach out proactively.
Each month, a one-question survey is sent alongside the client's report: "How confident are you in your IT service this month?" on a 1-5 scale. Responses are tracked over time per client. When a client's score drops two points or more over three months, you get an alert. That early warning gives you time to intervene before they decide not to renew.
Tell us your PSA and RMM. We'll build a fully formatted sample report: branded to your company, written from real data, and ready to send to a client. No cost.
This is what makes your work visible every month. If you like it, we talk setup. If not, you keep the sample and the clients it would have retained.