If you are evaluating a BrightGauge alternative, the core question is whether dashboards your team maintains are actually reaching clients. MSPs lose 10 to 12 percent of their client base every year, and most of those clients leave because they stopped seeing the value, not because the service failed. Roviret delivers a branded PDF report to every client every month, so your work is visible and clients have a reason to stay.
The most common reason MSPs look for a BrightGauge alternative is that BrightGauge assumes you have someone to build dashboards, keep data connections live, and produce reports on a recurring schedule. Most MSPs don't have that person - or they did, and that person left. The platform sits licensed, the dashboards half-finished, and the reports still don't go out. Meanwhile clients are not seeing the work being done on their behalf. That invisibility is the actual churn risk. One retained $3,000/month client covers 3.75 years of Roviret. The math for making work visible is straightforward. Roviret removes the labor and closes the visibility gap at the same time.
Get My Free Sample Report →BrightGauge is a tool your team operates; Roviret is a service that operates for you.
| BrightGauge | Roviret | |
|---|---|---|
| Dashboard builder | Yes | No |
| Real-time data views | Yes | No |
| Customizable dashboard layouts | Yes | No |
| ConnectWise Manage integration | Yes | Yes |
| Zero build time from your team | No | Yes |
| Automated PDF delivery to clients | No | Yes |
| Zero ongoing maintenance required | No | Yes |
| Fixed monthly price | Per user | $800 flat |
| Done-for-you setup included | No | Yes |
We connect to your stack via read-only API - NDA signed before any access is granted. Supported platforms: ConnectWise Manage, Autotask, Halo, NinjaRMM, Datto RMM, and N-able. We cannot write to or modify anything in your systems.
We build your branded report template with your logo, your colors, and your client data laid out for a business owner to read without a tutorial. Metrics are mapped per account type so reports feel specific, not like a default dashboard export.
Reports go out automatically every month on a fixed schedule - you review and approve, or we send directly. When PSA updates change API behavior, we fix it without you filing a ticket.
Tell us your PSA and RMM. We build a fully formatted sample in 48 hours showing exactly what your clients would receive every week and every month. No cost. No system access needed to get started.
Yes, and some MSPs do exactly that. BrightGauge serves your internal team - real-time dashboards, alerting, operational metrics. Roviret handles the client-facing output: the formatted monthly report that goes to the business owner who is not logging into any dashboard. If your staff relies on BrightGauge for internal visibility, keep it. Roviret does the one job BrightGauge doesn't: producing a finished, branded report and delivering it on schedule without your team doing the work.
Full onboarding typically takes 30 days, covering API connections, data mapping, and your branded template build. The $1,500 one-time setup fee covers all of it. To see the output before committing, we build a free sample in 48 hours using anonymized data - no live system access required.
The Reports tier includes weekly digest emails to every client (tickets resolved, alerts, one key metric), a branded monthly PDF with four sections (executive summary, service desk performance, security and compliance, and backup and continuity), a 3-line executive email summary to the CEO or CFO with the top three numbers, business impact translated to dollars, peer benchmarks, and a QBR deck auto-generated each quarter. All branded to your MSP. The Reports + Retention tier adds engagement tracking, CSAT pulse surveys, a client health dashboard with churn risk scores, upsell signal detection, renewal prep packages, and more.
We fix it. Maintenance is included in the $800/month retainer. When ConnectWise or another platform changes their API behavior, we handle reconnection and remapping on our end - no ticket required from you. That is the core difference between a self-service tool and a done-for-you service.